QA Organisation: work visibility and transparency
In many companies work of QA organisation (QA/Test engineers or/and teams) is something hidden in darkness. Nobody knows what they are doing and accordingly do not feel all the efforts QA engineers spend for assuring high quality of delivered products. In order to improve the situation QA organisation should improve visibility of their work. I recommend to look at the following list of ares where visualisation and transparency is needed: Transparency of communication Channels Emails Messangers Who? When? What? How? Availability and accessibility of all required artefacts Test Strategy Test Plans Test cases / Checklists / Test Flows Roadmap Reports and etc. Transparency of decisions Decision making process Decision making group(s) Chapters Guilds Library of documented decisions Publishing decisions via all available channels Current state of ongoing work What is done What is in progress What is planned next according to the roadmap Feedback loop Feedback about quality from stakehold...